Disclaimer:

Prices subject to change without notice.
ARC reserves all rights as a computer sales and service agent .
Discounted items may have limited/shortened warranty period due to the nature of clearance items.
All trade-marks and logos are copyright to their respective owners.
ARC reserves the right of typographical errors for product descriptions, specifications and prices.
Customers must make sure they receive the correct items before leaving the store. ARC will not be liable for any issues raised afterward.
ARC Sales Order does not garranttee price or stock. They could be affected by market supply fluctuation. In such case, a refund of deposit could be an option.

ARC "Condition Apply" prices:

1. You have to spend a minimum value of $300.00 at normal listed prices from an ARC store first, excluding any "Conditions Apply" and/or Special-priced items, then you can purchase next item at CA-price.
2. “Conditions Apply” prices could also refer to CASHBACK schemes – this price is the price after money cash-back from specific Manufacturer,  Customer must pay full listed price, then follow the Manufacturer’s requirements and forms of certain CASHBACK scheme. These CASHBACK schemes are not affiliated with ARC Computers in any way, and are subject to the Manufacturer’s Terms and Conditions. Such products include ACER LCD and Samsung color laser printer (etc). Their cash-back programs are issued from ACER/Samsung Australia marketing department respectively. Other instructions could be obtained from ARC sales team member.
3. One "Condition Apply" item per invoice.
4. If no mention of this promotional deal, normal RRP price apply.
5. Until stock last. No back order.

ARC Website prices:

ARC has separate "website prices" apart from normal "retail prices". Website price is strictly for online ordering and delivery ONLY. If customer opt for picking up from any of ARC branches (even if you ordered online initially), then normal prices apply. In another word, all walk-in customers will not be able to pay "website prices" unless stated.

ARC Special prices:

ARC listed price of an item is effective while stock lasts. Order on such priced items might attract different price due to changes from suppliers. In another word, no guarantee of pricing can be given on ordering (none-stocked) items.

Payments:

1. ARC accepts cash and all major credit cards. ARC reserve all rights in identifying legitimate cash and credit cards. Personal IDs shall be required.
2. ARC is willing to take most credit cards with a surcharge according to the charges from the bank. We have 1% on Bank Card, Master Card and VISA Card; 3.2% surcharge on American Express and Dinners Club due to the higher bank charges.
3. Personal cheque is not accepted. Company cheque and bank cheque will be subject to approval of managers. In most cases, cheque will need to be cleared before goods released.

Refund policy:
No refunds, Unless Strong reasons according to Fair Trading legislation and only within 7 days from purchase date. Deposit will be forfeited if no pick up within one month since ordered.
Goods exchanged/refunded must be in original condition and all packaging must be returned.
Any products returned may incur up to a 50% restocking fee.

Trade-in:
For swap or trade-in value of customers products, it is up to the store manager to determine their value.

Pricing & matching:
Price Matching is Strictly Cash Only, and to the discretion of ARC based on each case.
We only match prices against competitors located in NSW, Australia.
Price to be matched will need to have stock, otherwise we match at our discretion. We will not match any misleading pricing.
Price-matching sale could be limited in quantity.
Some Special Prices are Strictly Cash Only.

Ordering:
Systems & Part Ordered must have a 5-10% (non-refundable) Deposit.
Prices do not include freight. Check with sales team for courier charges when ordering.
Onsite service bookings are regarded as a sales order. If no sufficient notice is given on a cancellation prior to the booked service time, a call-out fee will be charged.

Shipping
It is customers' full responsibility to notify our staff members if any postage requires insurance. If no insurance is specified by customer, then goods sent will not have insurance. Customers will be responsible for any unforeseen damages or losts of goods in transit.

We will not ship goods without insurance unless they are fully paid for. In another word, customer with an account will not receive their order without insurance.

OEM Products:
OEM Products can only be purchased with new hardware components and/or systems.
For detail rulings, refer to OEM supplier/manufacturer or, ask your ARC sales rep.

Warranty:
Please make sure you retain your official ARC tax invoice for any purchases of goods or services. Not retaining your invoice can lead to warranty difficulties. A replacement invoice can be obtained upon an initial $5 administration fee.

On-site warranty is usually covered by an onsite warranty organisation (3rd party).
ARC Standard warranty is one year return to base warranty, unless otherwise stated.
We honour manufacturers warranty period. (most components have 12 months manufacturer warranty).
We honour / pass any warranty terms and conditions from our supplier onto the customers.
Warranty will not be covered if any products are physically damaged or misused.
Warranty does not include software issues or loss of data.
Any parts returned for warranty that tests 'ok' may incur $30 testing charge.
CD Media has no warranty unless manufacturer defects can be approved. That usually happen when manufacturer recalls their products.

All parts excluding external peripherals will be swapped if in stock up to one month from the invoice date. (Excludes special order items)

If customers choose to install/assemble any ARC products themselves, ARC will not be responsible for any failure that may occur to those products due to incorrect installation, or by not following installation guidelines recommended by the product's designers. ARC recommends a trained technician (prefered at ARC) should install any hardware purchased from our store.

ARC is not responsible for any possiblity of VOID of warranty from its original manufacturer once customer decides to leave their equipment(s) to ARC for repair or service.

ARC might need to charge a testing fee of $5- $30 to customer (just like our suppliers do to us), if we found a returned "faulty" item is not faulty after al.

ARC always recommend good backup practise. Under any circomstance, ARC will not be responsible for any software, data or hardware problem while we carry out repair or sevice work.

Insurance Claim:

Should customer need to go through insurance claim, any excess fee required by insurance company(s) will need to be paid by customer.

System / Monitor warranty:
All new systems include a 1 years parts & 1 years labour (Return to Base) warranty.
All monitors have manufacturers warranty, most of them are onsite (or pick up and return) warranty.
2 Years Onsite Warranty is available at $90 extra cost (A Local Pick Up & Drop Off Service).
LCD screens are allowed some 'dead' pixels in the display before being classified as faulty (varies by different manufacturers).

Notebook warranty:
All Laptops/Notebooks have a 12 months Return To Base (RTB) warranty unless stated otherwise.
All Laptop/Notebook batteries are subject to battery warranty terms usually 3 months (RTB).
LCD screens are allowed some 'dead' pixels on the display panel before being classified as faulty. Detail gudieline varies from each manufacturer.

Battery Warranty:
All batteries covered by manufacturers warranty only. (mostly between 3-6 months)