Online Ordering (if you can't come to our stores)
Apart from buying directly from our retail stores, we can also provide you with Online Ordering through our website.
Your order is sent directly to our systems, and you will be contacted about your order within 24hours with shipping advice including availability and shipping charges. Do not pay before our shipping advice (by email normally).
Shipping Advise
It is customers' full responsibility to take up insurance (with an extra cost) for any mailing of goods purchased from ARC in any case. There will be no insurance on goods shipped unless specified by our customers. Customers are responsible for any unforeseeable damages or loss of goods in transit.
You will need to be a member of ARC before you can purchase online
Email your order details, quoting your member number (issued to you by us) and any payment details you wish us to know of.
For example direct deposit receipt number, change of credit card details, change of address.
Please note that any change of details must be forwarded with proof. Usually a scan of the original documents is sufficient.
Online ordering step no. 1:
Browse through www.arc.com.au and look for the profucts you prepare to order. Add them into your shopping cart by clicking the cart button of each item. When finish, click "shopping cart" on the top-right of the screen and/or click "checkout now".
Online ordering step no. 2:
After confirming your order, sit back and relax. ARC will send your a confirmation with shipping instruction if you are not going to pick up from any of our stores.
Online ordering step no. 3:
After receiving shipping a additional charges through email from ARC, select one of the following payment methods to finalise the purchase.
Payment Method A: (Direct deposit)
We need you to fax or e-mail an order after a confirmation through phone, fax or e-mail from our sales staff.
Also stating how much you deposited.
Note: it would be very helpful if you did an over-the-counter deposit, send a copy of the deposit slip. If you do not have it.
Then state the time and date of the deposit.
Direct Deposit Details:
ARC Computer
BSB: 032 277
ACC: 157904
Westpac Bank, South Parramatta
ABN: 92 090 415 160
Phone: 02 97488 322
Fax : 02 97488 155
Call ahead to Arrange the order Then Fax the Deposit Slip and details of the order.
Please allow 1-2 working days for dispatching if goods are in stock.
Payment Method B: (PayPal)
Pay by PayPal through your PayPal account. On the check out session, you have an option of selecting PayPal. Then confirm the purchase.
After receiving your order, we will then calculate the shipping costs and email you with an exact shipping amount for you to add onto your purchase total. *3% surcharge on Paypal.
Once you receive the total amount from us, then pay through PayPal as you usually do with PayPal to our PayPal account. Then within 1-3 working days, your goods will be on its way to you.
Our PayPal a/c name is "sales@arc.com.au". You don't need to remember it because it will be forwarded to you in the email that showing you the total charges including shipping costs.
Payment Method C: (Credit Card)
Additional surcharges apply to all credit cards except EFTPOS. *3.2% surcharge on Amex and Diners, *1% on VISA and MasterCard.
Further prove of indentity might be required by fax to the discretion of ARC to stop un-authorised use of credit card:
* A copy of both sides of your credit Card
Showing the Card Holder's Signature.
(please re-write card number and exp date on fax)
* The Card Holders Drivers Licence
Clearly showing The Signature
* The Card Holders Signature on a Fax.
Note: For email orders that are to be done in this way. We might need the scans of the above. You can scan a letter for the order with the card holder's Signature.
There you are, all done. Your goods will be delivered to your door step in just a few days.
Thank you for shopping with ARC!
All prices are subject to change without notice. Please check availability when order.
